Free tool · About 15 minutes
Free health score for restaurants, pubs, bars, and cafés
Twenty-four statements across the eight areas that decide whether a venue makes money. Answer them honestly, and you get a score, the area to start with, and one thing to do this week.
How healthy is my restaurant, pub, or café?
Look at eight areas: your concept, your menu and margins, your money, your operation, your team, your guests' experience, how new guests find you, and how much depends on you. The two lowest are usually where the biggest gains are. The Health Score takes you through all eight in about fifteen minutes, and it is free.
Hard work is not the problem. Clarity is.
If you are firefighting every day and working every hour there is, but the profit is not showing up, the answer is rarely to try harder. You are already trying hard. The answer is to see the business as it is, not as you hope it is.
Is it for you?
- The profit is missing: you are trading well, but the bank balance does not show it.
- You are the fixer: the business only works because you fill every gap.
- Standards are drifting: the team is capable, but consistency comes and goes.
- You are thinking of growing: you want to know the first site is sound before you commit to a second.
Not open yet? Start with the Pre-Opening Checklist instead. The Health Score is built for venues already trading.
The eight areas
The same eight areas as the Hospitality Health Check, so the free score and the paid diagnostic speak the same language.
- Concept: is the offer still sharp, or has it become diluted?
- Menu and margin: is your food cost a calculation or a hope?
- Money: do you see your numbers soon enough to act on them?
- Operations: does service run on routine, or on people remembering?
- Team: who holds the standards, and what happens when they are off?
- Guest experience: what do guests remember on the way home?
- Visibility: how do new guests find you, and how easily can they book?
- Owner workload: what depends on you that should not?
How it works
- Set up your venue. Create a free account and tell us about your venue. It takes a couple of minutes, and every free tool uses it, so you only do it once.
- Answer 24 statements, three for each area. Each one describes something that happens, or does not: "I know last month's food GP to within two points", not "my food cost is good". Choose Not true, Partly true, Mostly true, or True. Your answers save as you go, so you can stop and come back.
- See your result. A score out of 72; a red, amber, or green rating for each area; the two areas to start with; and one thing to do this week. You can download it as a PDF.
Be honest. The temptation is to score kindly in the areas you know are weak. The point is not to feel better; it is to see clearly.
Run it again in three months to see what has moved.
What happens next?
If the result is clear and you know what to do, do it; the Health Score is written so you can.
If you can see the problem but not the fix, the Hospitality Health Check is the next step. I go through your numbers before we speak, we spend 90 minutes on the eight areas, and you get a written plan within five working days, with a 30-minute debrief to go through it. £495, or £795 in person.
Or book a free 30-minute call to talk your result through.
Frequently asked questions
Is the Health Score really free?
Yes. It is free with an account, and it stays free: there is no paid version and no trial. It gives you a real answer, not a teaser for something you have to buy.
Who sees my answers?
You, and me if you book a call or a Health Check. Your answers are kept in your account, stored in the EU, and never sold or shared. If you choose, your scores can be included anonymously in comparisons with similar venues; that is a separate tick box, and it is off unless you turn it on. You can delete everything from your account at any time.
Will you try to sell me something?
No. Nobody calls you because you used it. If you have agreed to occasional emails, I may write to you about your result. If you want help, you will ask for it.
Is it just for restaurants?
It is built for restaurants, pubs, bars, and cafés. If you run a hotel restaurant, or a visitor attraction with a café, it works for the food and drink side.